Frequently Asked Questions
Accounts & Access
Do I need an account to download software?
Yes. You must create an account and sign in before purchasing or downloading software from this site.
I forgot my password. What should I do?
Use the Contact Support page and we can help recover account access.
Can I update my account email or password?
At the moment, contact support to request account updates.
Purchases & Re-Downloads
Where do I buy the Debian package?
From the Software Downloads page.
How do I download again after purchase?
Open Order History and click Download Again for that product.
Why do I get denied when downloading?
Download access is tied to purchases on your signed-in account. Verify you are logged into the same account used at checkout.
Platform & Integrity
What desktop platforms are supported right now?
Current desktop support is for 64-bit Debian/Ubuntu-based Linux. Windows is listed as coming soon.
How do I verify the download file?
Use the SHA-256 files from the downloads page and run sha256sum -c locally before installing.
Where can I get Impasse for Android?
Impasse for Android is available on the Amazon Appstore.
Support & Policies
How can I contact support?
Use the Contact Page or email support@impasseapp.com.
Where are your terms and privacy policies?
See Terms of Service and Privacy Policy.
Where can I find step-by-step usage help?
Visit the Help & Support page for practical workflows and troubleshooting.